If the package was sent Poste Restante or Lista de Correos you should only need to provide ID to collect it. There is no receipt or tracking number required. The only thing that might cause a problem is if a Customs declaration sticker was required, and this is something the sender should have stuck on the package before mailing. Ask at the post office exactly what the problem is and, if possible, take a Spanish speaker with you to translate.

Poste Restant means that Postage was already collected at the sending office. There should not be anything due at the delivery office.

Hey, FirBall, Why would you tell someone to contact International Inquiry Center at USPS for something mailed from the UK to Spain. No wonder you flunked the test for Postal janitor.

You need to stay on your Meds

bulkmailtech_usps and zafir are both correct.

Only the experts at the International Inquiry Center can answer your question.

Call the International Inquiry Center at 1-800-222-1811 to get started. The lummoxes at USPS will likely give you the runaround and you may have to call back several times before the jack legs take action.

You’ll need to have the following information about your package…

the item number that appears on the barcode

names of the sender and recipient

addresses of the sender and recipient

the sender’s telephone number

date of the mailing

Then, once the damage or loss is confirmed, an information packet and claim form will be mailed to you.

Also:

File a Mail Theft - Mail Not Received complaint at the postal inspection service web site.

http://ehome.uspis.gov/mailtheft/mlntrcv...