The interviewer is looking to see if you can distinguish yourself from the competition. At the end of the day, anyone can accommodate a customer and make them feel warm happy thoughts. With that said, what can you do differently than everyone else that they should trust you to deal with difficult customers? What makes you stand out? You need to answer these type of questions two-fold.

First, you need to say how you would actually deal with the customer. Two, describe a time in which this has happened to you.

There is no right answer to this question. The interviewer knows you are going to say something along the lines of "make the customer happy and make them think they are right" and it's okay to say that. You need to go one step further and back it up with a story as to how you have done that already. They are hiring you for your real experience, not hypothetical experience.

Hope this helps.

Check out my website for free full interview preparation tips and advice.

www.abetterinterview.com/jobseeker

If all I say/do doesn't satisfy the disgrultled customer, I would advise the customer that I am going to discuss the matter with the company executive as soon as I can. And when I have a response from the, I will contact him/her. I would explain that the person i will speak to about this problem is not in today so I would be a good idea for her to give us a call by tomorrow. And of course, I would have to follow up on my pledge to speak to someone.

I learned through trial and error (decades ago as a store manager for Radio Shack) that the BEST way to TREAT a difficult customer is to ask them a simple question: "What can I do to make you happy?" At least 90% of the time they actually ask for something reasonable AND they are amazed that they are put in the driver's seat for resolving their problem.

Treat the customer with respect and kindness - in most cases this "dis-arms" the angry customer who is thinking he is going to have to "fight" for satisfaction.. Let them know you truly want to solve their problem to their satisfaction (if at all possible).

Best wishes and good luck.

Must remain calm and let the customer speak. Giving them the space to speak will allow them to calm down. asure the customer you are their to help but getting upset with you is not going to allow you to help them quickly. Let the customer know you appreciate where they are coming from as a form of reassurance and make sure the customer understands you seek to help the best you can - but do not promise.

I ve been on a couple of interviews so far nothing ; but they always ask how would I deal with a difficult customer ? I always tell them that I will try to accommodate the customer anyway that I can so that they are satisfied with my service , but besides that what else can I say to a question like that ? Thanks in advance !