I worked at a department store and one day this old guy came in and he was just cussing like a sailor complaining about something. And he finally wound up saying something about our service department not responding and I pounded my fist on the counter and said "Those bastards!" It just felt like the right thing to say at the time, especially because he was so foul mouthed.
I have worked off and on in retail over 55 years and have never had an occasion to say something unusual like the others. I started back in the early 1960's and was trained from the beginning 2 things:
1. You are a representative of this company, NEVER do anything to upset a customer or tarnish the reputation of the company.
2. The Customer is always right even when they are wrong. It they are demanding something that is no carried in the store SAY SO; if they want you to fix something you do not have the authority to fix SAY SO and GET A SUPERVISOR. Always try to please the customer - word of mouth PR is worth more than any paid ad we could get published.
I worked at a movie theater.
A guy came and ordered 30x kids combos, which are drinks, candy popcorn in that little personal box. So I set them all up, it obviously took a long time.
The next man in line came forward and was very angry. Although he had been standing there, I guess he didn't notice the enormous order before him because he said
You know that it took you 15 minutes to take care of ONE customer? (so irate)
I calmly responded "I know, right?"
His look was priceless.
Hello
I used to work in security and a visitor asked me to call him a taxi, So I did.
If you have a Tanoy system, Wait until a female assistant comes back from a brake, Have phone in hand.
Ask her to put call out for Michale Hunt, Give it a few minutes then speak into the phone " Does he normally answer to Michale" ? "No" "OK"
Ask her to put out Last call and use Mike instead of Michale
Andy C
I'm busy call me after some time.......
"do you know physics, sir"
Any of y'all work retail or food service? What's the funniest thing you've done or said to a customer?
