Don't press the mute button and make fun of them because eventually you will forget to press the mute button
Think what you are going to say before making the call to avoid er and ums. Most importantly, this sounds silly, SMILE. You may be on the phone but the smile shows in the voice. One customer told me that she always hoped that I would answer the phone because I smiled at her.
If you drink any caffeinated beverages, try to drink them after you make your phone calls. Caffeine can really magnify anxiety, when people are under stress. Usually there are not problems with caffeine magnifying anxiety when we are not under stress. In addition, it could help if you ask the clients questions about themselves, etc., that way it takes the pressure off of you, in other words, they basically talk, and you respond. Once the conversation gets going, it gets easier. I think the hardest part is initially calling.
hi so tomorrow i will be calling clients to arrange appointments and deal with issues customers have by telephone. I was more nervous last week but i have had time to think about it all. I have got a little nervous. hopefully i will do fine. what tips would u suggest. tone of voice? dealing with nerves? fast heartbeat?
